Brian Plen Software’s unique IT support services for Small and Medium sized Enterprises (SME’s) reduces downtime, increases responsiveness and provides the highest levels of flexibility and cost-efficiency. Small and medium-sized enterprises don't want to be bogged down by their IT systems - they need them to evolve and grow in line with their business needs.
Flexible approach to service and budget
What do you want from your computers?
· To perform day-in and day-out with no breakdowns
· To be kept up to date with the latest fixes, most up to date versions and the cleverest software around
· To automatically get fixed when they start slowing down or software gets out of date
What do you need from a computer support company?
· Someone to be responsible for ongoing checking and adjusting of your servers, printers and other gear
· You want someone to rush to your aid when servers, websites or PC’s crash or fail.
· To get advice at the end of your phone on new methods and approaches to what your company needs
· Help in how to solve new business threats and how to exploit new business opportunities
At Brian Plen Software we recognise that - which is why we've built in flexibility, responsiveness and cost-efficiency as the cornerstones of our IT support services for SMEs. Brian Plen Software offers you a contract:
that leaves you in peace;
where Brian Plen consultants periodically examine your computers over the internet and take preventive action;
where these consultants are available at the end of the phoneline to answer any computer related questions including hardware and PC problems, website and on-line shop problems as well as problems on your internal databases;
Where the consultants will visit your premises and fix problems that cannot be fixed via on on-line connection;
Who will arrange for your hardware to be sent away for repair or supply and install any new computer equipement;
Where the consultants are able to re-instate the software where you have obtained new PC’s or servers.
How does Brian Plen Software charge for the services providing for your highest levels of flexibility and cost-efficiency?
Brian Plen Software will normally enroll you in a simple annual contract that will provide you with a hot-line service with a given number of consultant visiting hours.
You can then add on extra services like:
· on-line server and PC monitoring via the internet
· a fixed number of hours of consultant time on your premises
· a defined rate per hour for consultant visits to be taken as required
· fixed price support and repair contracts for packaged software and database
· fixed price support and repair contracts for web-sites
And then you can relax and concentrate on money making activities – as you should and leave the computers to Brian Plen Software.
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